Tip of the Week – April 10, 2017 - What to Expect When You Call 911

This week is National Public Safety Telecommunicators Week – a chance to thank those who answer 911 calls and send emergency response our way. 

Recognizing the professionalism of public safety dispatchers and communications operators who work under extreme stress, the CSLEA Foundation would like to help you, help them when calling 911.

“People naturally are nervous, excited or incensed when calling 911. Adrenaline is likely pumping through their veins,” said CSLEA Foundation Chair Kenny Ehrman.  “So first and foremost, try to squash the feelings of panic, take a breath, speak slowly and clearly.  Listen to your 911 operator.  He or she is already sending help your way while asking questions.”

What to expect when calling 911:

  • Know the location of the emergency?
  • State the nature of your emergency, do you need fire, police or medical help? Keep it brief but informative, ie; two injured, vehicle accident.
  • Know the phone number in which you are calling from.
  • Follow the dispatcher’s instructions.
  • Don’t hang up until instructed to.