Tip of Week - December 11, 2018 - Actions to Take if Online Purchases Don’t Arrive On-time, or at All

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If you feel the items you have ordered online are taking longer than usual this holiday season, you are not alone. The Federal Trade Commission (FTC) is reporting that it is receiving numerous complaints from consumers about delayed deliveries or no delivery at all on purchases made online.

If weeks are going by and you haven’t received your package, you should be concerned.” said CSLEA Foundation Chairman Kenny Ehrman.  “Parcel delivery companies will usually tell you when they are expecting a slowdown due to natural disasters or strong storms. However, the problem could be with the company you made a purchase from.”

Here are the FTC’s tips for online shopping as it pertains to shipping:

  • Spot and avoid scams. Before you buy, confirm the online seller's physical address and phone number. Search the seller’s name with the word “scam” to see if other buyers have had problems.

  • Look carefully at the shipping date before you order. If there’s no date given, the seller has 30 days to ship. If you’re notified about a delay in shipping, you have the right to cancel the order and get a full refund. If you decide to cancel, let the seller know right away so you won’t be billed. If the seller doesn’t respond or refuses the refund, immediately report that to the company that issued the card you used to pay for it, or the bank on which your check was written.

  • If possible, pay with a credit card. If you pay by credit card, your transaction is protected by law. That means you can often dispute charges and temporarily withhold payment pending an investigation.

  • Track and safeguard your delivery. Get tracking numbers to see where your stuff is in the shipping process. Also, consider having your items held at the post office or delivered to a family member or neighbor in case you’re not home. Some companies have their own secure locations where you can have your merchandise delivered. This protects you from having some Grinch steal your holiday right from your doorstep.